How to Enroll

• Register online via the parent portal link. When accessing parent portal for your first time, you will create a profile for you and add any  participating students in which you will be able to request classes for them based on availability.

• All active  participants will be required to apply for an annual membership upon their initial enrollment

• All classes, privates, open gyms, etc.. can be accessed and requested through your parent portal in addition to accessing your online account and online payments.

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Once enrolled, you will need to read and accept all required policies on your parent portal including our Rules & Policies, Participation Waiver, and Gym Rules. A copy of our R & P and Gym Rules is below.

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​Rules and Policies

 

REGISTRATION 

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• All registrations are completed online through our Parent Portal.[ Visit https://www.ohanagymnastics.com to access parent portal and register]. Note: In-person/paper registrations are not eligible.

• All students must have a current online registration, completed and electronically signed by a parent or legal guardian, prior to any participation. 

• Registration information (Email Address, Phone Numbers, Mailing Addresses) must be kept current. All changes can be updated online through your Parent Portal account or can be reported to the office via email so accounts can be updated as needed.

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*Note: Ohana Gymnastics LLC will be operating in a shared property with a separate company (808 Cheer). Ohana Gymnastics is its own company and will operate independently. All registrations, payments, accounts, and services are non-transferrable between the separate entities.

 

SESSIONS 

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• Ohana Gymnastics will be operating by four-week long enrollment/pay periods referred to as “Sessions”. 

• Twelve Sessions will be offered each calendar year. The Sessions will correlate with their associated month (Ex. October - Session 10, November - Session 11, ect.) 

• Session dates will vary as they do not correspond with the start/end of the calendar months. Please refer to the available Session Calendars for specific dates. Please make sure to double-check the session dates. The session dates (not the date of the month) will determine when Tuition & Withdrawal Notices are due and when Late Fees are applied. Additional information provided on our Session Calendars include Auto-pay schedule and Holiday/Break Closures.

 

PAYMENTS 

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• Session Tuition - Tuition is due prior to the start of each session. Specific dates are available on our Session Calendar. Email reminders regarding upcoming dues will be sent to your email address on file prior to the start of each session. 

• Annual Registration Fee - $50 per individual or $85 per family (siblings only), are due every year in the month in which you originally registered for classes. Note: Fees will be charged as $50 for the initial child’s registration and $35 for the Secondary child’s registration. Therefore, the anniversary will depend on the individual students' registration month. 

• Automatic Billing - Valid payment information for auto-pay will be required for all accounts. Session Tuition will be due on the specified Saturday (Typically the third Saturday of the previous Session if no Break weeks are scheduled) prior to the start of the Session. Auto-pay will be processed the following day on the Sunday, one week prior to the start of the Session. If families wish to pay by another method other than their card on file, they can do so any time prior to the date that auto-pay charges are processed. If payment is not received by the last Saturday of the previous session, your child(ren)’s active enrollment(s) will be discontinued as well as any/all current wait listed classes.

  •  A charge for all class dates which we have held your child(ren)’s spot(s) will be placed on your account upon suspension.

• Late Fee - A $25 late fee will be applied to any outstanding balances that are remaining at the start of the session. 

 

ENROLLMENTS

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• Paid Trial Request - A one-time trial class is eligible to be requested for a student’s very first time participating in the program. A scheduled trial class is a $20 flat rate fee due at the end of the scheduled class. Please note a paid trial class is only eligible to be scheduled if a spot is currently available in the class day and time you have requested for your child(ren) to join. The spot(s) in the class will be placed on hold pending your approval/confirmation of participation; only one paid trial class can be requested/scheduled for an individual student at a time. Upon completion of your trial class, families will be required to check-in with our office to submit confirmation/payment. 

• Active Enrollment - Once actively enrolled, your student’s class enrollments will be automatically continued. All enrollments will be recurring in the set schedule unless written notification of withdrawal is submitted no later than the Saturday one week prior to the start of the session. Withdrawal due dates vary each Session, to find specific dates please refer to the Session Calendar.

• Transfer Requests - A request to switch classes can be requested via the parent portal, by email, or in person at our office during regular office hours. Transfer requests can be made only once per Session. Please note that transferring to another class is subject to availability, if the desired class is currently full your student is not eligible to transfer classes at that time, but a Waitlist request can be submitted in its place.

• Waitlist Request - In the event that a class schedule is full, you can request to place your  student on a waiting list(s) until a spot becomes available. Each class schedule will have an individual waitlist, therefore multiple waitlist requests can be submitted to join the first available desired class schedule.To request to be placed on a waitlist please visit the parent portal on our website. Note: to be placed or remain on any waiting lists, your account must be in good standing. Any accounts with outstanding balances will be removed from the waiting list upon removal from the program.

 

WITHDRAWAL/DISENROLLMENT

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• Withdrawal - Written Notification of Withdrawal or Drop Request is required to discontinue your student’s recurring active enrollment(s). Withdrawals can be submitted via your parent portal account (Drop Request) or via email to info.ohanagymnastics@gmail.com or written notification in person at our office during regular office hours. 

• Verbal notifications towards any Ohana Gymnastics Staff Members will not be accepted. 

• Please remember that withdrawals must be done no later than the Saturday one week prior to the start of the session. All withdrawals received after the due date will be processed to withdraw at the end of the next session. In addition, if auto-pay information is removed from your account or if an invalid card is not updated, automatic enrollment will end for the next session and your child(ren) may risk losing their spot(s).

 

NO MAKE-UP CLASSES

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• There is NO prorating or refunds for missed classes, and you may not use missed classes as a credit for future classes. In the event that we are closed due to scheduled holidays, applicable students will be automatically pro-rated for the cancelled class(es).

 

VACATION CREDIT

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• Each family will be entitled to ONE Vacation Credit per calendar year. A vacation credit enables you to pay ½ tuition for 1 Session(Tuition is processed for 2 weeks of enrollment instead of 4 weeks). *Vacation Credit is only eligible if the annotated absences occur within a single Session(Enrollment/Pay period). This is not eligible to be split over multiple Sessions*. Your child(ren) will only be eligible to participate in the 2 weeks of class(es) in which a payment was submitted. We recommend using your vacation credit when you plan to be off island for 3 weeks or more. 

• To apply your Vacation Credit, confirmation must be received PRIOR to the start of the Session that you would like to utilize your vacation credit for. To ensure your account is  adjusted properly, we ask that notices be submitted prior to the session tuition due date.

 

REFUND POLICY 

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• There are NO refunds, credits, or makeups given for missed classes. No exceptions will be made to this policy. 

• Annual Registration Fees are non-refundable. 

• Refund Exception - *Eligible for first time students only* Refunds for the registration and tuition will only be granted for students who withdraw within the first 2 weeks of their initial enrollment in a program. A refund is only eligible for the tuition of the remaining weeks in the session that have not passed and the registration fee. This does not apply to students entering into a new class/program, only to first time student enrollments.

 

ARRIVAL/DROP-OFF/PICK-UP

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• Arrival - Please plan to arrive 5-10 minutes before your scheduled class time. *Please take into consideration that parking is limited and may be difficult at times, please allow yourself additional time for parking/drop-offs during peak hours.*

• Drop-off - For safety reasons, we DO NOT allow children ages 8 years old and under to be dropped-off or picked-up in the Cul De Sac/Main Street. Note all children ages 1-5 years old participating in any Preschool Programs must be accompanied at all times by a Guardian.  

• Pick-up - Please ensure your athlete is picked up on time at the end of their scheduled class. Please call our office if you will be picking your child late. Students will be required to wait inside the building until picked up by a parent or guardian.

 

PARKING

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• Parking Edict - Drive slowly and carefully in and near our parking lot. 

• Please note: we have a single-lane driveway. Please use caution when entering and exiting the driveway. Entering cars: please yield to any cars exiting the driveway.

• Due to our limited parking, if you plan to stay for the entire class time (Longer than 45 min.) please kokua and utilize any available street parking. Also please show respect and use caution for children when parking. 

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DISCOUNTS

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• Sibling Discount - There is a 10% monthly tuition discount offered to families with two or more siblings in our program. *Siblings: defined as two or more brothers or sisters under the same legal guardianship. They must be registered under a singular account to be eligible. Discount only available during periods that siblings are concurrently actively enrolled.

• Kama’aina Discount -  There is a 5% monthly tuition discount offered to Parent/Legal Guardians that provide their valid Hawaii State ID/Drivers License containing a current Hawaii (Oahu) address. Please note: this is only eligible to be requested/completed in person with the physical requested ID/License and is only eligible if identification matches the information of the current account holder. 

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Gym Rules

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• No Food or Drinks in gym areas. Water bottles are allowed but must be capped/sealed.

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• Personal belongings (excluding water bottles, grips, chalk, ect.) should be kept in cubby areas while in

class or with students at all times during non classes times. Please do not bring valuables as we are not

responsible for any lost, stolen, or broken items.

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• Students are required to wear proper attire such as fitted shirts and shorts or leotards. For safety, hair

should be tied properly and out of the face (No hairclips to prevent potential injuries). Shoes and socks

are not utilized in any gymnastics classes but may be used in relation to tumbling and cheer classes,

please no outside footwear in gym areas (indoor shoes only).

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• Our facility currently does not have a water fountain available, we ask that all students come with a filled

personal water bottle or athletic drink. Bottled drinks for purchase may also be available at the front office.

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• All spectators should remain in designated spectator areas.

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• Child supervision for underage spectators is required at all times. Reminder all students between the

ages of 1-6 must have an adult present in the facility at all times. All students should remain in proper

waiting areas before and after classes as they are not permitted in the instructional areas outside of the

designated class time(s).

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• There is no horseplay allowed outside in the parking lot or in the lobby areas.

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• Parents or guardians please call the front office to notify us of an early or late pickup as instructors

cannot supervise students before or after class times.

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• Due to parking constraints, please plan to leave in a timely manner once your child’s class has

concluded. In addition, kindly utilize street parking for classes longer than 1 hour or if you plan to stay for

an extended period. Please note: we have a single-lane driveway and use caution when entering and

exiting the driveway. Entering cars: please yield to any cars exiting the driveway.

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• Use caution when dropping off or picking up students. We are not responsible for any damage to

vehicles.

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• Any behavior or actions that threatens the safety or well-being of students, spectators, or staff members

including profanity, vulgar expressions, physical or aggressive actions or threats are strictly forbidden.

Any of these actions or behaviors may result in immediate suspension, removal from the premises, and/or

the contact of authorities if necessary.

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• No soliciting is allowed on the premises.

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• We are a privately owned company and have the right to refuse service to anyone.

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